Zen10 Related Service Interruptions
ZEN10, which stands for “Zero Effort Network” version 10, is a program that is supposed to deploy applications, give appropriate rights to the user on the workstation that he or she is using, and deploy Windows updates.
“Zero Effort Network” does not describe the Department’s recent experience with ZEN10.
The database that includes all of the settings for each computer had a corrupted entry. When the computer associated with the corrupted entry logged in, the database would cease to function. Each time that the database failed, it had to be rebuilt, which took twenty to thirty minutes. While the database was down, users could not login. Computers that were already logged in continued to function normally.
You may have noticed service interruptions several mornings this week. During each failure, MISD staff worked with Novell engineers to restore services as quickly as possible and then implement changes designed to prevent a recurrence.
Yesterday, the database went down at approximately 11:00 AM and was not recoverable. A new database was built for this purpose.
A corrupted entry was identified and deleted from the database last night. Identifying one bad entry among 4,000 computers on this system was an exceptionally lengthy process.
Today, ZEN10 appears to be functioning normally. Please contact the Help Desk at HELP (4357) if you experience problems.
We will keep you informed as the situation develops.
The Department is exploring other solutions that may perform the functions that Zen10 is intended to perform.