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Extreme Makeover Update: Promethean Board “Flames” and Slates Losing Connection

T.A. Howard Middle, Cross Timbers Intermediate, Anderson Elementary, and Davis Elementary are among the locations with the greatest number of these reports.

Colleagues:

We have been researching a common pattern of problems with Promethean equipment that has occurred with a signfiicant number of Promethean boards and slates at nearly every MISD campus.

You may have noticed loss of function of your device accompanied by these symptoms:

  • The Promethean “flame” logo that is lit up in blue light to indicate that the Promethean board is connected goes out and then cycles through red, white, and green colors. The flame logo is circled in the picture below.

  • You hear a tone through the speakers that indicates that your ActivHub or Promethean board is no longer connected to the computer.
  • You see an error message on your computer that indicates that your ActivHub or Promethean board has lost connection.

We are working with HP and Promethean engineers to resolve this issue.

It is a problem similar to ones that have been experienced in other districts, too. In MISD, the greatest concentration of these problems appears to be at T.A. Howard, Cross Timbers Intermediate, Anderson Elementary and Davis Elementary.

We have one temporary fix that appears to work well. If you would like to try it, please call the Help Desk at HELP (4357).

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