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How can I tell if I have a blacklisted app installed on my iPad? (Updated)

This is a note for students who have MISD iPads and their parents.

The PowerUp! project is off to a promising start! The students and staff at Lake Ridge and Mansfield High Schools have been great!

Some students have installed apps that are blacklisted. Because students are getting used to new devices and policies, the system is set to provide a series of warnings before locking the App Store.

On a couple of devices, there have been changes made to AirWatch that have required a technician to fix. This has resulted in extended and unnecessary downtime.

Of the small number of devices that were out of compliance yesterday, 75% of them were free of blacklisted apps and back in compliance today.

Let’s get the rest in compliance now to avoid unnecessary downtime.

Other notes:

  • The blacklisted apps are listed on http://edtech.mansfieldisd.org. You can check that list against the your installed apps and just remove anything that shouldn’t be there.
  • Once all blacklisted apps are uninstalled and the device is checked by the AirWatch server, App Store functions should be restored.
82 Comments Post a comment
  1. Rachel Brenner #

    Is there a list of officially black listed apps? Many of my students have received this message but don’t know how to tell which app needs to be deleted.

    September 7, 2012
    • The message on the iPad includes the apps that need to be uninstalled.

      September 7, 2012
      • Monica Smith #

        No it does not

        September 8, 2012
      • If an app is installed and then uninstalled, there may be a delay in updating the status of the device on the compliance server, especially during periods of high traffic.

        September 10, 2012
    • The list is posted at http://edtech.mansfieldisd.org.

      September 10, 2012
  2. Dudley #

    My students getting the message say it does not tell them why they are non compliant.

    September 7, 2012
  3. Tony.Hawkland@gpisd.org #

    No it does not include the app it is a generic message stating they have downloaded an unauthorized app. I had my student prove this to me.

    September 7, 2012
    • The new version of the compliance message includes this information. The screenshot embedded in the post illustrates what the message looks like.

      September 7, 2012
  4. cojuqui #

    Its if possible to remove the app from a PC while logged into the student’s iTunes account?

    September 7, 2012
  5. Matt #

    Is there a list of black listed apps that we can give our students so they can avoid installing them as opposed to uninstalling them after the fact?

    September 7, 2012
    • The latest version of the noncompliance message includes that information. Facebook, Netflix, Twitter, Instagram, MyPad, and HeyWire are blacklisted. We will continue to maintain the list for you at http://edtech.mansfieldisd.org.

      September 7, 2012
    • Please see the post. That information has been added to it. We’ve also added Google Chrome to the original list.

      September 7, 2012
  6. Fred A. Pfisterer #

    Just out of curiosity: Why is an App such as Netflix disallowed? Is it due to reduction of functionality, or is it because it is Public School property which the School Board has distributed and implemented written guidance for, restricting it for home use?

    Thank you.

    Fred A. Pfisterer

    September 7, 2012
    • There is content available through Netflix that is not compliant with district’s Acceptable Use Policy. Please see the iPad User Agreement for details.

      September 7, 2012
  7. Maria Ready #

    Can you add the “kik” messenger app to the blacklist. This is another instant messaging app that works just like texting from one’s cell phone. I think this should definitely not be allowed as it is the same as having access to their phones during class. Please, please add this app to the blacklist. Thanks!

    September 7, 2012
  8. Ros #

    if Ipad is connected (wifi) in other location, security on web pages,,,still working?

    September 7, 2012
    • Yes. Safari, Chrome, and other browsers should not be installed. By using the Lightspeed browser, the web is filtered.

      September 7, 2012
      • Ros #

        Thanks, Is there a way to totally prevent the installation and uninstallation of safari, chrome, etc..on wifi ( locations out of school),,is there a way to detect that? thanks

        September 7, 2012
      • Apps can be blocked based on their age rating. When apps are rated for age 4+ as these browsers are, they have to be individually blacklisted.

        September 10, 2012
  9. Ros #

    sorry, I forgot to ask about browser Rover ?

    September 7, 2012
    • We’re testing Rover. Functions that students need appear to be provided by the Lightspeed browser.

      September 10, 2012
  10. k #

    i uninstalled google chrome from my ipad and have wifi at home, but i keep receiving messages every ten minutes that i have a blacklisted app. for some reason on the blacklisted list on the app catalog, it says i have chrome installed, but it’s not. i haven’t downloaded any of the other apps on the list. why do i keep getting messages, and will i lose the app store even though i don’t have it installed?

    September 7, 2012
    • If a blacklisted app was downloaded and then removed, the compliance messages will stop after the next time that the iPad checks in with the Airwatch server.

      September 10, 2012
  11. Aneeshwar Vivekananthan #

    I keep receiving a notification about a non-compliant app, Google Chrome, I got my first notification several hours ago, and removed it then but I continued getting notifications. I re-installed it on Wi-Fi and deleted it again a few moments ago, but the notifications keep coming, can you please help me with this problem?

    September 7, 2012
    • If a blacklisted app was downloaded and then removed, the compliance message will stop after the next time that the iPad checks in with the Airwatch server.

      September 10, 2012
  12. Bobby #

    As a parent, I am really concerned about the text apps as was mentioned earlier regarding Kik that can b installed on the Ipad…TextNow is another which allow kids to communicate below the radar. Please add Kik, TextNow and any other Apple App that allow kids to communicate when the main focus should be on classwork.

    Thank you
    Concerned Parent

    September 8, 2012
    • Thanks for the feedback. The list of blacklisted apps will continue to evolve.

      September 10, 2012
    • Billy #

      Ok so I get that after it air watch checks again it’ll stop sending me messages but it been a day already, how frequently is it checked cause am getting tired of it…..

      Sincerely,
      Student

      October 5, 2012
      • Because the policy was put into place late last week, there are many devices that have been locked that will need to undergo the same process. It can take some time for the Airwatch server to check your device again. If you believe that you are experiencing a technical problem, please see the campus technician for help.

        October 8, 2012
  13. Monica Smith #

    My son had the same error on his. He has no apps downloaded only those that came with the iPad. It is constantly popping up. What does he need to do?

    September 8, 2012
    • If a blacklisted app was downloaded and then removed, the message will stop after the next time that the iPad checks in with the Airwatch server.

      September 10, 2012
  14. Kimberly #

    For the PreAp Physics class, they are required to do UT homework. The way that they access this is through Google Chrome. The question page of this homework will not open with the browser that is installed on their ipad. How are they going to access their homework if Google Chrome is banned?

    September 9, 2012
    • There are a couple of options. Please send the url for the class.

      September 10, 2012
  15. Janet Freeman #

    What if your student is getting this message in error?

    September 11, 2012
    • Thanks for the feedback. The app that triggers the message may have been installed at one time but has since been uninstalled. If that’s the case, it’s not until the next time that the server checks compliance that the message stops. Either deleting or modifying parts of the AirWatch app sets off compliance messages, too. If you’d like to send your student’s inventory tag number and/or his/her name to technologydevelopment@misdmail.org, the AirWatch administrator can share with you what’s on the compliance report. If your student is getting the compliance message in error, we’ll work with AirWatch on addressing whatever is causing that problem.

      September 11, 2012
  16. Sam #

    Why is chrome blacklisted? The filter is still in effect while using it…. Personally, its a much faster browser in my opinion.

    September 13, 2012
    • Internet access is filtered at school when using Chrome, but it is not filtered outside of the District.

      September 13, 2012
  17. jp5 #

    My daughters App Store was deleted today. We have checked with the list of blocked apps and she does not have any of them. What do we do to get the App Store back??

    September 17, 2012
    • The App Store will function again after the compliance server runs its next check.

      September 17, 2012
      • Tim #

        Yea my app store was deleted today as well, and apparently I do have a black listed app which I will remove. The air watch app has yet to send my a notification telling me that it wasnt approved, I asked around school and many other people who had some of the apps listed above said that they hadn’t been sent any notifications. Is this a problem with the user or is the app messing up. Also when I delete my app will the app store appear again?

        September 17, 2012
      • Once the blacklisted app is removed, App Store functions are restored the next time that the AirWatch server checks the device. Whether the warning messages are appearing as expected will be checked. For now, the best way to make sure that you don’t experience problems is to check the list of blacklisted apps on the site edtech.mansfieldisd.org against what is installed on your iPad and remove anything from your device that shouldn’t be there. There appear to be some devices on which the App Store was suspended late this afternoon because of a glitch. That problem should correct itself on devices that are in compliance by the time that the AirWatch server checks them tomorrow. Because we’re not sure how long that process takes with so many devices being added daily, the best idea is to prevent the problem by not installing those apps to begin with.

        September 17, 2012
      • Jp5 #

        She has never had any of the blacklisted apps. She’s never had a notice from Air Watch. I’m going to assume its the “glitch” then. If her app store doesn’t come back by tonight who does she need to go see tomorrow? Counselor? Principle?

        September 18, 2012
      • There is a technician assigned to each campus for iPads. The App Store will be restored when the next compliance check is complete. That may not take place overnight or immediately when the device picks up the MISD wireless network.

        Campus iTech Location
        FHS Melissa Rodriguez A203
        LRH Jeremy Rejcek A201
        MHS Brent McWilliams AV room
        LHS Marina Ramsour 103
        THS JaCorie Chambers P9
        SHS Carmen Lujan C8

        September 18, 2012
    • J. Smithy #

      Failure of “compliance server” me and at least 20 others never had a blacklisted app, yet we got our app stores remove.

      September 17, 2012
      • I just found your comment in the SPAM queue for this site, which is why you didn’t receive a response earlier. Yes, it was frustrating when the policy was pushed to devices other than those that were out of compliance. Thanks for your patience.

        September 20, 2012
  18. Lynna Nguyen #

    What if we have an app installed but is not blacklisted but becomes a blacklisted app when the list is updated? Do we get in trouble for that?

    September 25, 2012
    • Just remove it as quickly as possible, and the App Store won’t be blocked on your iPad.

      September 25, 2012
      • Lynna Nguyen #

        I had Google search before the black list was updated but when I uninstalled it it still sends me alerts

        October 5, 2012
      • Check to see if you have another blacklisted app. If there’s another one, you’ll still get alerts. The device will also need to check in with the compliance server for the warnings to stop.

        October 5, 2012
  19. N.T.L. #

    Some people have a blacklisted app but it’s not for the Ipad. They download the Iphone version and use it on the ipad. Can they get in trouble for that?

    September 25, 2012
  20. Connor #

    Are the blacklisted apps not enforced? Lots of people have things like chrome but they still have AppStore and thing.

    September 25, 2012
    • Currently, because students are learning how to use their iPads appropriately, there are some warnings before the app store block begins. That will change to some degree after deployments are complete.

      September 26, 2012
  21. Marissa #

    If all blacklisted apps are removed will students be able to reaccess their App Store, and will their apple ID work again? If so how long should this process take?

    September 27, 2012
    • The App Store will be released again once the compliance server has a chance to check it again. This can take a day or more. It’s best to watch for the warnings and just get those apps removed.

      October 2, 2012
      • Diep Dinh #

        My device is in violation and AirWatch say I must remove that app if not they will in loss my app store. I check app again I just download Facebook but deleted that app. And just saw that app at purchase box in App Store, and I don’t know why Airwatch still notice I am in violation. How I know have other app I was in violation but still not delete. And I had a app had name ” iTube ” I don’t sure that can use in iPad or not.

        October 6, 2012
      • Please check the list of blacklisted apps at http://edtech.mansfieldisd.org.

        October 8, 2012
  22. Johnny #

    I keep getting the airwatch notification after I deleted ALL my apps, and I don’t even know which app it was.

    October 6, 2012
    • It can take some time for the Airwatch server to check your device again. Because the policy was put into place late last week, there are many devices that have been locked that will need to undergo the same process. If you believe that you are experiencing a technical problem, please see the campus technician for help.

      October 8, 2012
  23. kristine #

    how often does air watch do checks? we are not thinking that the ipad is going to be the best choice for our son if we dont figure out how to keep him off of instagram and twitter =( we just found out this morning that he has been using both and knows hes not supposed to. He is ignoring the warnings being sent. What to do? We were very happy that this would be a new way to learn in class but not so much now, the trust has been broken. If the App store gets blocked what would he still be able to do as far as school work?

    October 6, 2012
  24. kristine #

    Just one other thing, my daughter said Pandora was blocked and Janga as well, is there a reason to block the music sites? which ones can they use i dont see Pandora and Janga on the blacklist but she said it was announced on all the ipads and the campus computers

    October 6, 2012
    • Pandora, Janga, and other music sites are blocked temporarily at school. There are over 1500 students now using iOS6. Although students were asked not do to download it at school, some did. This process can’t be blocked without blocking all access to the Apple site. Downloading this app caused an abnormal spike in the percentage of bandwidth used. The temporary restriction on music sites is to preserve bandwidth for more mission-critical purposes. This helps to ensure that other services continue to function normally while existing plans to increase bandwidth are accelerated.

      October 8, 2012
  25. Chelsea #

    All the blacklisted items are removed from my device but I still recieve the airwatch notifications.

    October 6, 2012
    • If that is the case, you may need to see your campus technician.

      October 8, 2012
  26. Khlil #

    My App Store hasn’t come back yet and I deleted all my blacklisted apps and its been a day if not more when will it come back

    October 10, 2012
    • It should come back after the next check with the compliance server. There were enough devices out of compliance that the time needed to complete checks may be greater than usual. Please avoid downloading any blacklisted apps in the future to avoid this problem.

      October 10, 2012
  27. Katrina #

    Why is my app store gone? I did have flipboard installed for a short time for current events in my english class, but i uninstalled it since I didn’t really use it. Other than that, I don’t have any black listed apps. Is there any way for me to get my app store back?

    October 10, 2012
  28. Michelle #

    Is there a way to block all texting capabilities and Face Time as well? It seems as if the iPads are being used more for social reasons than for education at this point. And is there a way that parents can find out what our kids are doing on their iPad all day aside from checking their iPad since the kids all know how to delete texts, history, etc.?

    October 18, 2012
  29. Knight #

    How do we submit an app for review to be placed on the blacklisted app?

    October 18, 2012
    • For now, please use Eduphoria Help Desk. There is a category that’s used for blocking and unblocking websites that should work well.

      October 18, 2012
  30. Rick #

    Not sure if the above question by Michelle was addressed. I would also like to know if there is a way to block texting capabilities and game apps.

    October 25, 2012
    • Thank you for the feedback. The new iPad operating system iOS6, was released a few weeks ago and provides some options for restricting texting that were not available previously. We’re researching how to implement those options most effectively.

      October 25, 2012
      • Maria #

        I totally agree with the other parents who are concerned about the social, music and gaming apps. We have always required that our kids complete their homework without the distraction of their phones, ipods etc. similar to the classroom as this allows them to concentrate on actually completing their work. The ipad has made this next to impossible because of all the apps that the kids are capable of downloading, yet they need these same devices to complete their school work. It is just too tempting for a teenager (at least mine) to not hop back and forth between their work and these apps and unbelievably counterproductive. It is extremely frustrating that a tool that is intended for studies has become a huge distraction for them to complete their work. I know tech support has been working diligently, but please find a way to block these apps effectively so the kids can concentrate on their school work. Thank you.

        October 25, 2012
      • We continue to work on this.

        October 29, 2012
      • There are some electronic measures that can be taken to channel more student energy in productive directions. We’re in the process of blocking game categories at the high schools today, which will disable some of them. Parents have asked what they can do to help kids make good choices about iPad use, too. Here are some strategies that we’ve heard help.

        As the parent, you have the authority to see everything that’s installed on that iPad. If your child is using the iPad inappropriately, take it for whatever length of time you think is appropriate. Some parents say that if they have concerns, they limit use at home to when they are in the room and can monitor it. Checking the history can show you where the student has been surfing. Yes, the history can be deleted. However, some parents say that if they see it’s deleted, they take the device away automatically. Textbooks can be checked out as needed.

        October 31, 2012
  31. Alex #

    How can I delete an airwatch blacklisted app from my iPad? It doesn’t show the app icon on the iPad so I have no clue on how to delete it.

    April 15, 2014
    • It’s at http://Edtech.mansfieldisd.org. Under the Parent Resources section you’ll find a set of videos called iPad, iParent. One of these videos (Strategy 4) is about how to check for Blacklisted apps. If you have questions, please contact your campus technician or the Help Desk at 4357.

      April 15, 2014

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